Bildhive's Privacy Statement
Bildhive Technologies Inc. (“Bildhive”, “we”, “us”, “our” and terms of similar meaning) takes your privacy rights very seriously. We are committed to transparently describing our privacy practices, including how we collect, use and disclose (a) your personal or personally identifiable information (“Information”); and (b) data we obtain from your activity on the Services (“Data”) as part of providing the Bildhive website and/or and any web-platform, application, or software made available through the website (collectively, the “Platform”) and the related services made available through the Platform (the “Services”).
All capitalized terms that are not otherwise defined herein obtain their meaning from the Terms.
1. What Information Do We Collect?
(a) General. Our primary purpose in collecting Information and Data from you voluntarily is to provide you with a secure, efficient and customized experience when using the Services. We will only ask for and collect Information and Data that we consider necessary to ensure a positive experience.
(b) Information and Data.
(i) When signing up for a Client or User account, Clients and Users of the Services must provide the Information as requested or where indicated. On these forms we indicate which fields are required and which fields are optional where possible. Our primary purpose in collecting Data from you voluntarily is to provide a secure experience. When visiting the Website or using the Services, we may collect, without limitation, Information and Data including: your first and last name, company name, email, address, phone number, password for the Platform, Platform subscription plan and other information inputted by you and Data generated from your use of the Services.
(ii) As you use the Services, you can, or may be required from time to time, to enter or send to us Information, which may include, without limitation, Information that you publish on your account as a Client or User or Data that you upload to the Platform such as attachments.
(iii) As you use the Services, you may voluntarily provide Information to Bildhive’s sales, support or training staff, which may include, without limitation, your requests, questions and responses, information provided in connection with surveys or research studies that you chose to participate, information to verify your identity, your date of birth, and your audio and video if you participate in a sales call or user research study and do not opt out of call recording, which also involve the collection of biometric information associated with such call recordings.
(iv) Bildhive may also collect your Information provided as a result of your participation in Beta Services, device information and activity when you use the Platform via a mobile device, such as the type of device you are using, device IDs, operating system version, and mobile network information, which may include your mobile phone number, and derived device geolocation information, such as approximate geographic location inferred from an IP address.
(v) Bildhive may also collect Information of another individual or entity when you use the Services to conduct a real estate transaction. In connection with a real estate transaction, Bildhive may collect names, addresses and email addresses of parties to a real estate transaction, personal information about those individuals or entities such as payment and banking information, social security numbers, government issued identifications, certain financial and/or employment information (e.g.: credit score, letter of employment) and history of actions that those individuals or entities take on a real estate transaction (e.g. review, and sign).
(vi) You represent that you have the right and authority or have obtained all necessary consents and approvals to provide any Information, including any Information of another individual or entity, that is provided by you to Bildhive through the Services or otherwise.
(c) Payment and Banking Information. When you add a credit/debit card, payment method or banking information to any Client account, these payment details will be shared with our third party payment processor(s). We do not store credit/debit card, payment method or banking information on our servers, unless provided in connection with a real estate transaction (see “Information and Data” above). If you modify which Administrator account provides payment for the Services, we will require that Information to be updated for your continued access to the Services.
(d) Information and Data Collected Automatically.
(e) Information and Data Collected from Third Parties. We may receive your Data from our use of services provided by subsidiaries, affiliates, third party service providers and third party integrations (collectively, “Third Parties”), including but not limited to Data or business contact information processed by Third-Parties such as Google, Microsoft 365, Microsoft Teams, Outlook, Zoom or DocuSign.
2. How Do We Use Your Information and Data?
We may use your Information to determine your eligibility to register for a Client or User account or to continue to have a Client or User account on the Platform. We may also use your Information and Data to provide to you the license for the Services; to provide you with the Services; to maintain and improve the Services, to communicate with you, either directly or through one of our partners, including for marketing and promotional purposes and to resolve your support requests; to provide you with reports about usage; to survey your opinions through surveys, research studies and questionnaires; to improve our marketing and promotional efforts; to advise of fee and Service updates; to facilitate transactions and payments (if and as applicable); to resolve service disputes; to provide webinars or public presentations, to provide you access to Beta Services or demos, to provide cross-device management of your Client or User account; to identify and fix bugs, and errors; to troubleshoot the Platform; to analyze usage of our Services; to improve our content and product offerings; to deliver information to you that, in some cases, is relevant to your interests; to customize your experience, the content, layout and services; to facilitate reporting and analyze performance of the Platform; to process your information at your direction; to detect and protect us against error, fraud and other criminal activity; to enforce our Terms; to comply with a valid legal request; to provide you with system or administrative messages; and/or as otherwise described to you at the time of collection. These uses improve the Services and better tailor it to meet your needs, so as to provide you with a secure, efficient and customized experience while using the Services.
Unless otherwise prohibited by law, Bildhive may combine the information that we collect through your use of the Services with information that we receive from other sources, both online and offline, and use that combined information as set out above.
3. Our Disclosure of Your Information and Data
(b) Anonymized Aggregated Data. We may aggregate and anonymize your Data and use and disclose it for a variety of purposes, including analytics, to improve our algorithms, measure service usage, publish summaries and develop new features. We will not display or otherwise disclose aggregated information where a Client or User can be identified. In addition, we do not display or otherwise disclose any Information. Furthermore, we may need to occasionally review raw data and the results for system maintenance. If this review is necessary, we will only see the unique identifier number with the data.
(e) Public Forums. Public forums, such as Bildhives’ social channels, allow you to upload and share comments or feedback publicly with other Users. Any information that you submit through such public forums is not confidential, and Bildhive may use it for any purpose (including in testimonials or other Bildhive marketing materials). Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines. Such information can be read, collected and/or used by other Users, and it could be used to send you unsolicited messages.
(h) Bildhive Account Administrator. If you are using the Platform in connection with an organization, or company domain, your company’s account Administrator can export data associated with the domain they manage.
(i) Storing and Processing Your Information and Data. In some cases, Information and Data that we collect may be stored or processed outside of the jurisdiction it is received. When that occurs, we continue to protect the Information and Data with appropriate safeguards and data export requirements, but it may be subject to the legal jurisdiction of those countries and governmental authorities in those countries.
4. Communication Preferences
You can always unsubscribe from our commercial and promotional emails, but we may still send you communications relating to your status as a Client and your Users and your use of the Services in accordance with applicable anti-spam legislation.
5. Data Retention and Other Information
(a) General Retention Policy. We will periodically de-identify (a) Information from collected Data in unused User Accounts; and (b) unnecessary Information from Data collected elsewhere on and/or through the Services.
(c) Do-Not-Track. Do-Not-Track is a privacy preference that Clients and Users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our websites for Third Party purposes, and therefore, we provide you with the ability to opt out, if needed, and adjust your cookie preferences. We do not currently recognize or respond to browser-initiated Do-Not-Track signals.
Other Important Information. If you are under the age of 18, you may not have a Bildhive account or use the Platform. We do not knowingly process any information from, or direct any of our products or services to anyone under the major age of consent in the jurisdiction of residence of the individual or determined based on the address of such individual.
6. Your Information and Data Rights
In accordance with the applicable privacy laws, you may have the following rights with respect to your Information and Data:
(a) Right of Access and Portability. You may ask for an overview or copy of your Information and/or Data to be provided to you; and/or transferred to another organization.
(b) Right to Rectification. You may review your Information and delete and/or update it through your User Account or by contacting us, to ensure it is accurate and complete on the Services.
Please contact us at firstname.lastname@example.org if you would like to exercise any of the above rights. Upon your request, we will need to verify your identity and may need to verify your relationship with Bildhive for security and fraud prevention. Further, we may take additional steps to verify that you are and authorized Client or Administrator to make the request. If you are a User, you should direct requests relating to your information to the Administrator of the Client account.
We strive to protect your Information and Data by putting in place a range of technical and organizational measures to safeguard and secure the Information and Data we receive from you, including without limitation, security technologies. We are continuously utilizing security measures to protect your Information and Data from unauthorized access or against loss, misuse or alteration. Despite our efforts, we cannot guarantee the security of your Information and Data. Unauthorized entry or use, hardware or application failure and other factors, may compromise the security of your Information and Data at any time. We reserve the right, without any limitation, to investigate any suspected breaches of the Services’ security or information technology or other systems or networks.
It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email our data controller at email@example.com.